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Shipping Policy

Shipping Policy

Thank you for shopping at Culture Craze! We strive to provide you with the best shopping experience, including efficient and reliable shipping services. Please review our shipping policy outlined below:

1. Order Processing Time:
  • Orders are typically processed and shipped within 3-5 business days after payment confirmation, excluding weekends and holidays.
  • During high-volume periods such as holidays or promotions, processing times may be slightly longer. We appreciate your patience during these times.

2. Shipping Methods and Carriers:
  • We offer several shipping options to accommodate your needs, including standard, expedited, and express shipping.
  • Shipping carriers may vary based on your location and the shipping method selected. Our primary carriers include but are not limited to Canada Post, UPS, and Fedex

3. Estimated Delivery Time:
  • Estimated delivery times are provided at the time of checkout and are based on the shipping method selected and your delivery address.
  • While we make every effort to ensure timely delivery, please note that delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances such as weather, carrier issues, or other factors beyond our control.

4. Shipping Rates:
  • Shipping rates are calculated based on the weight of the items in your order, the shipping method selected, and your delivery address.
  • You can view the shipping rates for your order during the checkout process before completing your purchase.

5. International Shipping:
  • We currently offer international shipping to select countries. International shipping rates and delivery times vary depending on the destination.
  • Please note that international orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These fees are the responsibility of the recipient.

6. Order Tracking:
  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
  • You can track the status of your order by clicking on the tracking link provided in the email or by logging into your account on our website.

7. Shipping Address:
  • Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Order Modifications and Cancellations:
  • If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, we are unable to make changes or cancel the order.

9. Lost or Damaged Shipments:
  • In the rare event that your order is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order as soon as possible.

10. Contact Us:
  • If you have any questions or concerns about our shipping policy or your order, please don't hesitate to contact our customer service team. We are here to assist you and provide the best shopping experience possible.

Policy Last Updated:
 Feb 26 2024

Thank you for choosing Culture Craze! We appreciate your business.